No. You can begin the process without insurance information ready. Our team will work with you directly on insurance and billing once you're a patient.

You don't pay through the app or website. Billing and insurance are handled directly by our clinic staff, outside of the app.

We currently serve adult patients located in North Carolina and Virginia.

Yes. Our services are for adult patients only.

Video visits are conducted through Google Meet. You'll need a device with a camera, microphone, and internet connection. Your care team will let you know if an in-person visit is needed instead.

Appointments are managed through the RIAJ mobile app. Once your account is set up, you can request and manage your appointments directly from the app.

Yes. We follow HIPAA requirements for all patient information, and because we provide substance use disorder treatment, certain records also receive additional federal confidentiality protection under 42 CFR Part 2.

RIAJ is not for emergencies. If you're experiencing a medical emergency or a mental health crisis, call 911 or go to your nearest emergency room. You can also call or text 988 to reach the Suicide and Crisis Lifeline.

Yes, talk to our team about which of our locations works best for you.

You can delete your account directly in the app under Settings, or contact us directly to request deletion. See our Data Deletion Request page for details.

Because we only send critical updates about your appointments and telemedicine visits, we do not send marketing emails to unsubscribe from. However, if you prefer not to receive email reminders for your appointments, simply let our clinic staff know by emailing [email protected] or calling (336) 280-0595, and we will update your preferred contact method.